Terms of service

OVERVIEW

Welcome to Strivr. The terms “we”, “us” and “our” refer to Strivr. Strivr operates this website and online store, including all related information, content, features, tools, products and services (collectively, the “Services”). Our store is hosted by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, explain your rights and responsibilities when using our Services. Please read them carefully. By visiting, interacting with or using our Services, you agree to these Terms of Service and our Privacy Policy If you do not agree, you should not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNTS

By agreeing to these Terms, you confirm that you are at least 18 years old or have the consent and supervision of a parent or legal guardian.

You may be asked to provide information such as your name, email address, billing details, payment details and delivery address. You confirm that all information you provide is accurate, current and complete, and that you have the right to provide it.

You are responsible for keeping your account details and password secure and for all activity conducted through your account. You may not transfer, sell or assign your account to another person.

SECTION 2 – OUR PRODUCTS

We take reasonable care to describe and display our products accurately. However, colours, packaging and product appearance may differ slightly from what is displayed on your device. Packaging may also change from time to time without affecting the product’s essential characteristics.

Product descriptions, ingredients, directions and nutritional information are provided for general information. Always read the product label and follow the directions before use. Do not use a product if you are allergic or sensitive to any listed ingredient. If you are pregnant, breastfeeding, under medical supervision or taking medication, consult an appropriate healthcare professional before using a supplement.

Our products are not intended to diagnose, treat, cure or prevent any disease. Information on our website is not medical advice and should not replace advice from a qualified healthcare professional.

We may update product descriptions, limit quantities, withdraw products or discontinue products at any time. Product availability is not guaranteed.

SECTION 3 – ORDERS

Placing an order is an offer to purchase from Strivr. An order is accepted only once payment has been successfully processed and we have sent an order confirmation. We may refuse or cancel an order where permitted by law, including where a product is unavailable, pricing or product information is incorrect, fraud is suspected, or delivery cannot reasonably be completed.

Please review your order carefully before submitting it. We cannot guarantee that an order can be changed or cancelled once it has entered processing or been dispatched.

If we cancel or materially change an order, we will use the contact information supplied at checkout to notify you and will process any refund due.

Purchases are also subject to our Refund Policy and Shipping Policy.

Products purchased through our consumer store are intended for personal use and may not be resold without our written permission.

SECTION 4 – PRICES, PAYMENT AND BILLING

Prices, discounts and promotions may change without notice. The price charged will be the price displayed at checkout when your order is placed. Delivery fees and any other applicable charges will be shown before payment is completed.

Promotions may be subject to separate terms. Where promotional terms conflict with these Terms, the promotional terms will apply to that promotion.

You agree to provide accurate and complete purchase, billing and payment information. You confirm that you are authorised to use the selected payment method and agree to pay all charges shown at checkout.

SECTION 5 – SHIPPING AND DELIVERY

Delivery timeframes are estimates and may be affected by courier delays, incorrect address details, high order volumes, public holidays, severe weather or other events outside our reasonable control.

You must provide a complete and accurate physical delivery address. Additional courier charges may apply if an incorrect address is supplied or repeated delivery attempts are required.

Please inspect your parcel upon delivery. Any damaged, defective, expired or incorrect product should be reported to info@strivr.co.za within 48 hours of delivery, together with your order number and clear photographic evidence.

Further information is available in our Shipping Policy.

SECTION 6 – RETURNS, REFUNDS AND CONSUMABLE PRODUCTS

Due to health, hygiene and safety considerations, consumable products generally cannot be returned, exchanged or refunded once dispatched, including when unopened, because we cannot verify how they were stored or handled after leaving our control.

This restriction does not remove any rights you may have under applicable consumer law. Please contact us if a product is defective, damaged upon delivery, expired, incorrect or does not meet the quality standards required by law.

Refunds or replacements will not be provided for issues caused by incorrect use, improper preparation or storage, failure to follow instructions, tampering, normal wear and tear, or damage occurring after delivery.

Full claim requirements and processing information are set out in our Refund Policy.

SECTION 7 – INTELLECTUAL PROPERTY

The Services and their content, including our names, trademarks, logos, product names, text, graphics, photographs, videos, audio, reviews, designs and website layout, are owned by or licensed to Strivr and are protected by applicable South African and international intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, republish, sell, exploit or create derivative works from any part of the Services without our prior written permission.

Shopify’s names, logos and trademarks belong to Shopify. All other third-party trademarks belong to their respective owners.

SECTION 8 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools or services operated by third parties. We do not control these tools and provide access to them on an “as available” basis. Your use of third-party tools is subject to the relevant provider’s terms and policies and is at your own discretion.

Any new features or resources added to our Services will also be subject to these Terms.

SECTION 9 – THIRD-PARTY LINKS

Our Services may contain links to websites, content or services operated by third parties. We do not control or guarantee their accuracy, availability, security or practices.

If you access a third-party website or purchase from a third party, you do so subject to that party’s terms and policies. Questions or complaints about third-party products or services should be directed to the relevant third party.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Our online store is hosted by Shopify. However, purchases made from our store are transactions directly between you and Strivr. Shopify is not the seller of Strivr products and is not responsible for fulfilling your order or providing customer support for it.

SECTION 11 – PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy, the Protection of Personal Information Act 4 of 2013 (“POPIA”), and other applicable laws.

Because our store is hosted by Shopify, certain personal information may be processed by Shopify and relevant service providers, including providers located outside South Africa, to operate the store, process payments and fulfil orders. Shopify’s privacy practices are available in its Privacy Policy.

SECTION 12 – FEEDBACK AND REVIEWS

If you submit feedback, reviews, suggestions, photographs, videos or other content (“Feedback”), you grant Strivr a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display that Feedback for operating, improving and promoting our Services, subject to applicable law.

You confirm that you have the right to submit the Feedback, that it is accurate, and that any compensation or incentive connected to it has been disclosed. Feedback must not be unlawful, misleading, abusive, defamatory, obscene, infringing or contain malicious software.

We may moderate or remove Feedback that violates these Terms or applicable law.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Information on the Services may occasionally contain errors or omissions relating to product descriptions, ingredients, prices, promotions, stock availability, delivery charges or delivery times.

We may correct inaccurate information and update or cancel affected orders where permitted by law. If an accepted order is cancelled because of our error, we will refund the amount paid for the cancelled item or order.

SECTION 14 – PROHIBITED USES

You may use the Services only for lawful purposes. You may not use them to:

Violate any applicable law or the rights of another person;
Infringe intellectual property or privacy rights;
Submit false, misleading, abusive, defamatory or unlawful content;
Transmit spam, viruses, malicious code or harmful material;
Impersonate another person or misrepresent your identity;
Scrape, crawl, interfere with or circumvent the security of the Services; or
Engage in conduct that disrupts the Services or harms Strivr, Shopify or other users.

We may suspend or terminate access where we reasonably believe these Terms have been breached.

SECTION 15 – TERMINATION

You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, use the Services unlawfully or create a security or operational risk.

Termination does not affect rights or obligations that arose before termination. Provisions that are intended to continue, including those relating to intellectual property, liability, indemnity, privacy and governing law, will remain in effect.

SECTION 16 – DISCLAIMER OF WARRANTIES

We aim to keep the Services accurate, secure and available, but cannot guarantee that access will always be uninterrupted or error-free.

To the fullest extent permitted by law, the Services are provided on an “as available” basis. Nothing in these Terms excludes or limits any warranty, right or remedy that cannot lawfully be excluded, including rights under the Consumer Protection Act 68 of 2008 (“CPA”).

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Strivr and its directors, employees, affiliates, contractors and service providers will not be liable for indirect, incidental, special or consequential loss arising from use of the Services or products purchased through them.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising from gross negligence or any rights and remedies available under the CPA.

SECTION 18 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Strivr and its affiliates, employees, agents, contractors and service providers against third-party claims, losses or reasonable costs arising from your unlawful use of the Services, your material breach of these Terms, or your infringement of another person’s rights.

This section does not apply to the extent that a claim was caused by Strivr’s unlawful conduct, negligence or breach of a non-excludable legal duty.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, it will be enforced to the maximum extent permitted or severed where necessary. The remaining provisions will continue in effect.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a right under these Terms, that does not mean we have waived it.

These Terms and the policies referenced in them form the agreement between you and Strivr concerning the Services and replace prior communications relating to the same subject matter.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer our rights or obligations as part of a sale, restructuring or transfer of our business, subject to applicable law.

SECTION 22 – GOVERNING LAW

These Terms and any separate agreements through which we provide the Services are governed by the laws of the Republic of South Africa.

Any dispute will be subject to the jurisdiction of the courts of South Africa. Nothing in this section prevents a consumer from approaching the National Consumer Commission, a relevant consumer tribunal, an ombud with jurisdiction, or another body authorised by law.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms from time to time by publishing the revised version on our website. Where required by law, we will provide notice of material changes. The revised Terms will apply from the effective date stated in the updated version.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms, your order or our Services may be sent to info@strivr.co.za.

Customer support is available Monday to Friday from 08:00 to 17:00 South African Standard Time (SAST), excluding public holidays. Enquiries received outside these hours will be attended to on the next working day.