Shipping policy
We are committed to getting your Strivr order to you quickly, safely, and in perfect condition. We work with trusted courier partners and provide tracking information so that you can follow your order from dispatch to delivery.
If you have any questions about shipping or delivery, please contact us at info@strivr.co.za.
How Does Delivery Work?
- Any applicable delivery fees will be clearly displayed at checkout.
- There are no hidden delivery charges.
Order Processing and Dispatch
Once your order has been confirmed, we will begin preparing it for dispatch.
- Orders placed before 2:00 pm (CAT) will generally be dispatched on the same working day.
- Orders placed after 2:00 pm (CAT) will generally be dispatched on the following working day.
- Orders placed over weekends or on public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
Please note that dispatch times may occasionally be affected by high order volumes, promotional periods, public holidays, or circumstances outside our control.
Where We Deliver
We deliver nationwide across South Africa, including major cities, regional areas, and most remote locations.
Delivery Timeframes
Main Cities
Delivery generally takes 3–5 working days after dispatch.
Regional Areas
Delivery may take up to 5 working days after dispatch.
Remote Areas
Courier services to remote locations may operate on scheduled delivery days. Delivery generally takes 3–7 working days after dispatch.
These delivery timeframes are estimates and cannot be guaranteed. Delays may occur due to courier disruptions, severe weather, public holidays, incorrect address details, or other circumstances outside our reasonable control.
If your order is urgent, please contact us before placing it, and we will do our best to assist.
Delivery Charges
- Delivery fees for orders will be displayed at checkout.
- Where international delivery is available, shipping charges and any applicable duties or taxes will be calculated or communicated at checkout.
Post Offices and P.O. Boxes
We do not deliver to Post Offices or P.O. Boxes.
All orders must be delivered by courier to a valid physical street address or an available designated locker. A signature or other confirmation of receipt may be required.
If no one is available to receive the order, the courier may attempt delivery again or contact you to arrange an alternative delivery time. Additional charges may apply after repeated unsuccessful delivery attempts.
Incorrect or Changed Delivery Addresses
Please ensure that your delivery information is correct before completing your order.
- If you need to change your address, contact us as soon as possible.
- We will update the address where possible if the order has not yet been processed or dispatched.
- Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
- Additional courier or redelivery fees may apply if an incorrect or incomplete address was provided.
Strivr will not be responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied at checkout.
Parcel Safety
All Strivr orders are packed securely using suitable protective packaging.
Please inspect your parcel when it arrives. If it appears damaged, opened, or tampered with, take clear photographs of the parcel before opening it and contact us within 48 hours of delivery at info@strivr.co.za.